Frequently Asked Questions

You can order our seasonal bouquets or any other product on our ShopPage or via Whatsapp on 01518326565. 

Our Payment are Apple Pay, Google Pay, PayPal, Visa credit/debit , Master credit/debit, American Express or via secure payment link if ordered via Whatsapp on 01518326565. We only accept cash payments for Farm Pickup orders. Our Farm Shop accept contactless purchases. Please note, Our Delivery drivers cannot accept cash on delivery. 

As we are a seasonal flower farm, we make all bouquets with farm-fresh blooms that are in flower at the time of ordering. We update the pictures on our website once a month with the seasonal flowers. 

Yes, you can. We offer handmade cards, printed cards or a little note. When purchasing any of our cards you can choose to ‘leave it blank’ or ‘write my message’. If you prefer not to purchase a card, but still want to include a note, please enter the note at checkout. 

We offer seasonal bouquets subscriptions for those who would like regular deliveries of seasonal cut bouquets.  We offer weekly, fortnightly or monthly subscriptions. You can choose from our Pre-paid Subscription (Single upfront payment) or Ongoing Subscription (Pay-as-you-go-style) Single upfront payment. We offer free delivery with all Pre-paid Subscriptions and discounted delivered with all Ongoing Subscriptions. For more information please check our Flower Subscriptions here.

Our flowers vase life range from 7-10 days depending on environment and care of the flowers. Please note, flowers must be placed in a cool environment, out of direct sunlight and the vase water should be changed every second day, with a small cut of the stem. There are a few varieties that may only last up to 5 days due to the variety of flower; however, we choose to use these flowers for their sheer beauty.  Please note, our blooms are harvested to order and they need time to condition to maximise quality and longevity.

Our Delivery times are from Wednesday to Saturday between 2pm and 7pm. For same day delivery please order before 2pm. If you have any queries please contact us on 01518326565. 

Our Standard Delivery range from £4.50 – £10.00 according to your location. For same day delivery we charge and extra fee of £5.50. All orders for Hale Village and Farm pickup are free of charge. 

We deliver to the following post codes:

Liverpool City – Standard Delivery £4.50 – L1, L2, L3, L4, L6, L7, L8, L9, L10, L11, L12, L13, L14, L15, L16, L17, L18, L19, L20, L21, L24, L25, L26, L27, L28, L30, L31, L32, L34, L35, L36, WA8, WA9.

Liverpool Area – Standard Delivery £8.00 – L22, L23, L29, L33, L37, WA10.

Liverpool Area – Standard Delivery £10.00 – L38, L39, L40, PR8, PR9, CH1, CH2, CH5, CH41, CH42, CH43, CH44, CH45, CH46, CH47, CH48, CH49, CH60, CH61, CH62, CH63, CH64, CH65, CH66, WA1, WA2, WA4, WA5, WA12, WA11, WA7, WA6.

Please note, wholesale delivery charges and locations vary from retail. Please contact us form more information [email protected]

Lakes&Rivers Flower Farm is based in Hale Village. Our address is Pond House, Ramsbrook Lane, Hale Village, L24 5RP. For direction please click here.

Our Farm is not open to the public, but we are available for contact from Monday to Friday from 9am to 5Pm. Our Farm Shop is open to the public on Saturdays and Sundays from 10am – 3pm.